Cole’s Hardware is a state wide retailer that specializes in home improvement and hardware products that offer convenience, a wide selection and great savings. From their humble beginnings in 1883, they have grown to a successful business with 12 (and growing) stores in the Susquehanna Valley region throughout Pennsylvania.
Cole’s ERP solution was nearing end of life, and they knew they had to make a decision to replace it. Flexibility and functionality were top of mind for them to keep up with their current customer demand.
When Cole's partnered with SuiteRetail, they made key changes that reaped big rewards for their business.
System Replaced: A legacy character-based, keyboard driven POS and back-end system that was nearing end of life. In choosing NetSuite, Cole's also purchased NetSuite SuiteCommerce InStore (SCIS) for POS.
Problems: Slow and outdated system with no offline availability (if the internet was down), slow transaction processing with credit cards and an end of life ERP system. In moving to NetSuite and NetSuite SCIS, their ERP problems were resolved, but SCIS did not perform well enough to support their busy peaks of shopping and desire for a snappy experience at all times.
Modules Implemented: Advanced Inventory, Gift Cards, Advanced Promotions, Sales Orders, Dynamic Options, Advanced Payments
The SuitePOS Difference: Modern, fast and reliable checkout provides an efficient and personable experience between staff and shoppers. NetSuite on the back-end ensures seamless operations from the stores to the back-office, all managed in the cloud.
“We can process an average transaction in less than 3 seconds. By the time you tell the customer to put the card in, it’s time to take the card out!” says Jason Budman, Director of HR and Store Operations.