“From a backend perspective, SuitePOS is a significant leap. It’s far more dynamic, and now we feel confident there are no gaps in the data. The amount of effort from a management and maintenance standpoint is effectively zero. And it’s much more user-friendly for our sales associates.”
Dane Lickteig, Business Systems Manager, Rally House
Speciality retailer Rally House sells a huge array of clothing, hats, gifts, and more. Each item features a sports team’s logo and colors – one of hundreds of local, college, and professional sports teams. Founded in 1989, Rally House now has over 130 stores, with more planned.
Rally House’s legacy POS system struggled to manage its vast volumes of data, including over 1 million SKU codes. It was slow and not user friendly, which was frustrating for both customers and staff.
Behind the scenes, there was a data blind spot, due to syncing delays. Staff couldn’t access the reliable, up-to-date data they needed on item availability, customer sales histories, and more. They spent a lot of time on manual workarounds to overcome the system’s limitations.
With the busy holiday season approaching, Rally House needed a modern, fast, flexible in-store POS system with a user-friendly interface and strong data management capabilities.
Rally House first tested SuitePOS for NetSuite in a few pilot locations to see how it handled heavy sales traffic.
After seeing how well SuitePOS performed – even on big game days, when sales surge – the company rolled out SuitePOS to all its 130+ stores.
Implementing SuitePOS has given Rally House: