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SuitePOS Features

A Modern, Fast Retail Checkout

Retailers running stores on NetSuite need speed, flexibility, and reliability at the point of sale. SuitePOS delivers all three with a streamlined iOS-based checkout designed for modern retail environments. Whether associates are completing transactions on a busy sales floor or operating from a fixed lane station, SuitePOS enables fast transactions, minimal downtime, and simplified employee training.

With built-in online and offline capabilities, stores can continue serving customers even during connectivity interruptions. The intuitive interface helps reduce errors, accelerate checkout, and keep store operations running smoothly throughout the day.

Flexible Workflows for Modern Retail

Beyond fast checkout, SuitePOS supports the workflows modern retailers rely on to serve customers effectively. Associates can manage clienteling interactions, B2B sales, special orders, and Endless Aisle scenarios when items are unavailable in store.

SuitePOS keeps store activity connected with NetSuite so retailers maintain visibility into inventory, customers, and store performance as transactions occur. Whether operating a single location or a multi-store retail business, SuitePOS helps unify store operations while maintaining accurate retail data across the business.

Sales and Returns

Effortlessly handle daily sales and returns on your devices, with SuitePOS posting them natively to NetSuite or Salesforce. Inventory and financial data remain accurate in real time, no extra steps or middleware required.

Exchanges

Swap items without juggling multiple transactions. Each exchange triggers immediate inventory and financial updates, reducing errors and confusion.

Sales Orders

Take or finalize orders for future in-store pickup or shipping, with or without a deposit. SuitePOS also accommodates BOPIS (Buy Online, Pickup In-Store) for quick in-store closure and real-time updates to the back-office.

Put on Hold

Pause in-progress sales for customers who need extra time, then resume without missing a beat. Once finalized, SuitePOS posts the transaction and updates your back-office automatically.

Barcode Scanning

Accelerate checkout and reduce mistakes with native iOS camera or hand-held scanning, supporting almost any type of code, including UPC-A and QR codes. SuitePOS automatically reflects scanned items, ensuring real-time accuracy in your system.

Quick Service

Ideal for fast-paced environments like cafés or high-volume retail. SuitePOS’s intuitive interface speeds up orders and payments, posting each transaction right away.

Modifiers

Add special instructions or variations (sizes, colors, toppings) on the fly. SuitePOS ensures every detail is captured for consistent reporting and precise fulfillment.

Price Modifiers

Adjust prices on the spot for promotions or manager overrides. These changes flow directly into your system, preserving margins and data integrity.

Discounts & Promos

Run storewide or automatic item (time or criteria based) targeted promotions with a few taps. SuitePOS records each discount for transparent auditing and campaign tracking, letting you measure success in your ERP/CRM.

Gift Cards & Gift Receipts

Sell and redeem gift cards, and print or email gift-friendly receipts, all from one platform. Remaining balances and transactions are tracked seamlessly for easier reconciliation.

Email & Text Receipts

Offer digital receipts for a paper-free, convenient experience. SuitePOS automatically stores these transactions for a complete purchase history and better customer follow-up.

Advanced Payment Methods

Accept a wide range of payment options from credit cards, checks, and on-account terms to loyalty points, in-house vouchers, and soon, Crypto-to-Fiat. SuitePOS logs each tender type, simplifying reconciliation and reporting.

Split Payments/Refunds

Let customers pay or get refunds via multiple tenders in a single transaction. All details are captured for clear financial records and faster close-outs.

Buy Now/Pay Later

Seamlessly accept flexible payment plans, featuring Afterpay and others, directly at checkout. SuitePOS tracks financed sales for streamlined reconciliation and follow-up.

Tipping

Prompt customers for gratuities right on the device, with automatic tip calculations. This setup simplifies payroll and reporting while enhancing service transparency.

Matched Refunds

Tie refunds back to the original transaction to reduce fraud and errors. SuitePOS ensures each refund is accurately recorded without duplications.

Cash Drawer

Monitor every drawer open, close, and safe drop in real time and track them all in NetSuite or Salesforce. SuitePOS maintains a secure log to reduce shrinkage and discrepancies.

Online/Offline Modes

Keep processing sales even when Wi-Fi goes down. SuitePOS stores transactions locally and posts them once reconnected, avoiding missed revenue or double entries.

Dual Screen

Display line items in real time on a second screen using Apple AirPlay technology. Perfect for enhancing transparency and customer engagement at checkout.

Auto Alerts

Display real-time, on-screen prompts for specific customers or situations like VIP notes, warnings, or special instructions. Associates stay informed at checkout, elevating the customer experience and mitigating risks.

ERP/CRM Dashboard

Access real-time dashboards in your back-office to see sales figures, inventory snapshots, and more. SuitePOS ensures up-to-the-minute data visibility across your retail operations.

Advanced Inventory

Stay on top of stock across stores, warehouses, and eCommerce with real-time updates to your back-office or NetSuite/Salesforce. SuitePOS posts every item movement promptly for consistent availability.

Advanced Taxes

Navigate complex tax rules and multi-jurisdiction requirements with ease, including support for NetSuite’s SuiteTax and Avalara AvaTax. SuitePOS applies the correct tax at checkout and captures details for accurate compliance.

Price Levels

Offer specialized pricing for different customer segments such as wholesale, VIPs, etc. SuitePOS references the correct tier at the point of sale, keeping reports aligned.

Quantity Pricing

Encourage bulk purchases by applying discounts for larger quantities. SuitePOS calculates final costs on the spot for improved transparency and sales flow.

Surcharges

Add or remove extra fees (e.g., eco or holiday surcharges) at checkout. All surcharges are tracked for precise accounting and clear customer communication.

Serialization/Lots

Assign serial or lot numbers to products for warranties, traceability, and compliance. SuitePOS captures each sale for a clear record of every item’s lifecycle.

Manager Overrides

Securely authorize special pricing or restricted tasks with manager approval. SuitePOS logs every override for accountability and auditing.

User Permissions

Restrict or grant access to SuitePOS features based on user roles, including the ability to override sensitive tasks. Centralized controls ensure employees have the right level of functionality.

Units of Measure

Enable precise sales by selecting from multiple units of measure (UOMs) at checkout. Integrated with NetSuite, SuitePOS supports diverse UOMs like weight, volume, or count; ensuring accurate pricing and inventory tracking.

AI-Powered Reports

Leverage advanced analytics in your ERP/CRM (like NetSuite or Salesforce) to spot trends, forecast demand, and make data-driven decisions. SuitePOS feeds real-time transaction data into these dashboards.

Kiosk

Offer self-checkout or extended browsing on a touchscreen kiosk. Transactions flow seamlessly into your back-office for unified data management and inventory accuracy.

Clienteling

Arm associates with customer details, history, and preferences for personalized service. SuitePOS captures new transactions to enhance loyalty-building interactions.

Sales Reps

Assign transactions to specific employees for performance tracking and commission payouts. SuitePOS logs rep data, simplifying compensation calculations.

Signature Capture

Request digital signatures from on-account or special-terms customers. This paperless approach secures proof of acceptance and eliminates printed agreements.

Custom Receipts

Build your brand with custom receipts that include logos, return policies, disclaimers, and more. Show or hide barcodes, item details, or total savings, then print, email, or text each receipt for a fully on-brand experience.

Custom Fields

Capture extra data like gift messages, PO numbers, or survey prompts at checkout. This information is saved for deeper insights and more personalized service.

Integrated Scales

Weigh items at checkout with built-in scale support, automatically calculating prices by unit of measure. SuitePOS also supports deli scales and pre-weighed goods for accurate, convenient transactions.

Versatile Hardware

Run SuitePOS on a wide range of iOS devices (phones and tablets) and seamlessly integrate peripherals like secure enclosures, printers, drawers, scanners, payment devices, scales, and customer-facing displays. Tailor your hardware setup to any retail environment, from mobile POS to fixed-lane stations.

Service Printers

Assign specific printers to different items or workflows like hot/cold food prep or workshop tickets. SuitePOS ensures orders print to the correct station for streamlined fulfillment.

iPad Split View

Access gift registries, seasonal catalogs, or inventory apps alongside SuitePOS using iPad Split View. Easily reference and scan products from external tools for specific retail use cases without disrupting POS workflows.

Device Setup

Configure your iOS devices all in one place (not at each terminal). SuitePOS integrates with Apple MDM for secure rollouts and easy management across multiple locations.