Unique Vintage Takes the Vintage Out of Their POS System

Unique Vintage Takes the Vintage Out of Their POS System

August 01, 2018

Unique Vintage, a retro style clothing company in Burbank, CA has been in business for the past 18 years. The retailer sells original and curated clothing items online and in their brick and mortar stores.

Unique Vintage uses SuiteRetail and Square to process payments and easily connect transactions with inventory management and accounting systems. They are also able to accurately manage resources to scale with demand in real-time through an out-of-the-box integration with NetSuite.

Before Unique Vintage began to process payments and manage inventory with SuiteRetail’s SuitePOS and Square, they had outgrown their old cumbersome system and needed a faster option with additional support. Their old technology wasn’t mobile, so sales associates had to lug around heavy laptops to consult with customers, hold trunk shows or participate in local events.

“The way we processed sales before was very vintage – we needed something more modern to keep up", says Amanda Wahl, Operations Manager for Unique Vintage. “Now that we’re in the now, everyday operations are great”.

WIth SuitePOS and Square, sales associates can use an app to access updated inventory visibility, wherever they might be. The native integration of SuitePOS with NetSuite, their single ERP cloud system,  has created a more seamless customer experience, since associates can quickly search for items and place orders in store from online inventory. With one unified solution from the storefront to ecommerce to the back-office, Unique Vintage can provide extra customer service touches like extending promotions for online and in store, issuing immediate refunds and responding to customer feedback.

“I love that customers can leave feedback and we can get back to them”, Amanda says. “It gives us a clear understanding of what we’re doing right and lets us reach out right away when there are issues”.

Contact us today to learn more about SuiteRetail and Square.




Also in News

Applejack in High Spirits After Going Live on SuitePOS for NetSuite
Applejack in High Spirits After Going Live on SuitePOS for NetSuite

August 11, 2021

“A critical part of a customer experience is that they can walk the store and see great things, but ironically the greatest impact is when they check out, and that’s where SuitePOS comes into play.”

Read More

Cole’s Hardware Steps Up their Customer Experience Game with SuiteRetail and SuitePOS for NetSuite
Cole’s Hardware Steps Up their Customer Experience Game with SuiteRetail and SuitePOS for NetSuite

November 11, 2020

It’s almost impossible to build a successful business that spans over almost a century and a half without staying focused on the customer experience. When it comes to utilizing SuitePOS, the technology has evolved the buyer journey to be much more tailored and unique and has also impacted their brand perception in very positive and “priceless” ways.

Read More

SuiteRetail Goes Abroad with International Support for Retailers on NetSuite
SuiteRetail Goes Abroad with International Support for Retailers on NetSuite

January 23, 2020

SuiteRetail, the makers of SuitePOS for NetSuite and Salesforce, has announced support for retailers beyond the United States

Read More