Unique Vintage, a retro style clothing company in Burbank, CA has been in business for the past 18 years. The retailer sells original and curated clothing items online and in their brick and mortar stores.
Unique Vintage uses SuiteRetail and Square to process payments and easily connect transactions with inventory management and accounting systems. They are also able to accurately manage resources to scale with demand in real-time through an out-of-the-box integration with NetSuite.
Before Unique Vintage began to process payments and manage inventory with SuiteRetail’s SuitePOS and Square, they had outgrown their old cumbersome system and needed a faster option with additional support. Their old technology wasn’t mobile, so sales associates had to lug around heavy laptops to consult with customers, hold trunk shows or participate in local events.
“The way we processed sales before was very vintage – we needed something more modern to keep up", says Amanda Wahl, Operations Manager for Unique Vintage. “Now that we’re in the now, everyday operations are great”.
WIth SuitePOS and Square, sales associates can use an app to access updated inventory visibility, wherever they might be. The native integration of SuitePOS with NetSuite, their single ERP cloud system, has created a more seamless customer experience, since associates can quickly search for items and place orders in store from online inventory. With one unified solution from the storefront to ecommerce to the back-office, Unique Vintage can provide extra customer service touches like extending promotions for online and in store, issuing immediate refunds and responding to customer feedback.
“I love that customers can leave feedback and we can get back to them”, Amanda says. “It gives us a clear understanding of what we’re doing right and lets us reach out right away when there are issues”.
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